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Customer Support
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Mondays to Fridays (Excluding Public Holidays): 2PM - 10:30PM (SGT)
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Technical Support
Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.
Refurbished
- What are refurbished products?
- Creative's refurbished stock are products that were returned by customers for varied reasons. Every certified refurbished product is thoroughly tested and has completed a stringent process to ensure no fault was found and each item meets approved standards, same as new Creative products.
- What is the warranty for refurbished products?
- All refurbished products are in mint condition, and comes with a 90-day limited hardware warranty.
- What's your return policy for orders placed with the Creative Store?
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We're committed to providing customers with products and services of the highest quality.
Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (wrong or missing products), please contact us within 30 days of your order for a replacement.
Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of SGD $20 (or 5% of the order total, whichever that is higher).
We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.
